Last Updated: 06 June 2026
Thank you for shopping with Smart Talk. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.
1. Delivery Coverage
Smart Talk currently delivers products across Sri Lanka.
Delivery availability may vary depending on your location and courier service coverage.
2. Order Processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods, holidays, or high-demand seasons, processing times may be longer than usual.
3. Delivery Time
Estimated delivery times:
| Location | Estimated Delivery Time |
|---|---|
| Colombo & Suburbs | 1–3 Business Days |
| Western Province | 1–3 Business Days |
| Other Major Cities | 2–5 Business Days |
| Remote Areas | 3–7 Business Days |
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before order confirmation.
Smart Talk may occasionally offer free shipping promotions for selected products, locations, or order values.
5. Order Tracking
Where available, customers may receive shipment tracking details via:
- SMS
- Telephone call
Tracking availability depends on the courier service used.
6. Delivery Requirements
Customers are responsible for providing:
- Accurate recipient name
- Correct delivery address
- Valid contact number
Smart Talk is not responsible for delays or failed deliveries caused by incorrect customer information.
7. Failed Deliveries
If a delivery attempt is unsuccessful because:
- The recipient is unavailable,
- The delivery address is incorrect,
- The recipient refuses delivery,
additional delivery charges may apply for re-delivery.
8. Inspection Upon Delivery
Customers are encouraged to inspect packages immediately upon receipt.
If the package appears:
- Damaged,
- Opened,
- Tampered with,
please notify the courier and contact Smart Talk as soon as possible.
9. High-Value Items
For selected products such as:
- Smartphones
- Tablets
- Laptops
- Premium electronic devices
additional verification procedures may be required before dispatch or delivery.
The recipient may be required to provide identification or confirmation upon delivery.
10. Delays Beyond Our Control
Smart Talk shall not be liable for delays caused by:
- Natural disasters
- Severe weather conditions
- Public holidays
- Government restrictions
- Transportation disruptions
- Courier service interruptions
- Other events beyond our reasonable control
11. Store Pickup
Customers may be offered the option to collect eligible orders directly from our store.
Store Address:
Smart Talk Phone Shop & Telecommunications
83/A Galle Road, Beruwala 12070, Sri Lanka
Customers collecting orders may be required to present:
- Order confirmation
- Proof of identity
12. Contact Us
For delivery-related inquiries, please contact:
Smart Talk Phone Shop & Telecommunications
83/A Galle Road, Beruwala 12070, Sri Lanka
Email: info@smarttalk.lk
Alternative Email: smarttalklanka@gmail.com
Phone: +94 77 089 0506
We appreciate your trust and look forward to serving you.